Privacy Policy
This Privacy Policy explains how Chowthan Traders Private Limited collects, uses, and protects your personal information. By using our app, you agree to this policy.
Last Updated: October 11, 2025
1. Information We Collect
We collect the following information:
- Personal Information: Name, email, phone number, address, PAN card, and Aadhaar details
- Financial Information: Bank account details, payment info, and investment preferences
- KYC Documents: ID proofs, address proofs, and photographs
- Transaction Data: Investment history, buy/sell orders, and portfolio details
- Device & Usage Data: Device type, IP address, app usage activity, and location (if allowed)
2. How We Use Your Information
- To create and manage your investment account
- To process your buy/sell orders and transactions
- To verify your identity (KYC compliance as per SEBI/RBI regulations)
- To provide investment recommendations and portfolio analysis
- To send transaction confirmations and account statements
- To improve our app and services
- To provide customer support
- To send important notifications and updates
- To detect and prevent fraud
3. Sharing of Information
We may share your information with:
- Service Partners: Banks, payment gateways, depositories (NSDL, CDSL), stock exchanges (NSE, BSE), and KYC agencies
- Regulatory Authorities: SEBI, RBI, tax authorities, and law enforcement (when legally required)
- Third-Party Providers: Cloud storage (AWS), analytics tools (Firebase), and customer support platforms
We do not sell your personal information to advertisers or third parties.
4. Data Security
- We use secure servers and SSL/TLS encryption to protect your data
- All sensitive information is encrypted and stored securely
- Only authorized staff can access your personal information
- We conduct regular security audits
- Two-factor authentication (2FA) available for extra security
5. Your Rights
- You can access and update your profile information anytime
- You can request a copy of your personal data
- You can request deletion of your account and data (subject to legal requirements)
- You can opt-out of marketing communications
- You can withdraw consent for data processing
We will process your requests within 7 working days.
6. Data Retention
- We keep your data for as long as you use our services
- We retain transaction records for 5-8 years as per SEBI/IT Act requirements
- After the retention period, we securely delete or anonymize your data
7. Cookies and Tracking
- We use cookies to save your preferences and improve user experience
- You can disable cookies in your device settings
- We use analytics to understand how you use our app
8. Children's Privacy
Our services are for users 18 years and above.
We do not knowingly collect data from children.
9. Changes to Privacy Policy
We may update this policy from time to time. Changes will be posted here with a new effective date. We'll notify you of major changes via email or app notification.
10. Contact Us
If you have questions, please contact us:
Email: info@paywalletinvestment.com
Phone: +91-9121129968
Address: Bachala Balaiah Sanjeevamma Nilayam, Santhapeta, Ongole, Andhra Pradesh - 523271
Grievance Officer: Pradeep Mamidi
Regulatory Compliance
We comply with:
- Information Technology Act, 2000
- SEBI (Investment Advisers) Regulations, 2013
- RBI Guidelines on Data Privacy
- Prevention of Money Laundering Act (PMLA), 2002
- Digital Personal Data Protection Act (DPDP), 2023
Effective Date: October 11, 2025